Refund Policy
This policy covers every subscription sold by Asgard Software Development W.L.L. (C.R. 247569, Doha, Qatar): AutoPayroll, Salonbot, Prozvon and EET 2.0 for Altegio. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders.
14-day money-back guarantee
You can request a full refund within 14 days of any payment — your first payment or a renewal. You do not need to give a reason.
How to request a refund
Write to billing@asgard-pay.com from the email address you paid with, or reply to your Paddle receipt. Tell us the app and the name of your business so we can find the subscription. We answer within 2 business days.
How the refund is paid
The refund is issued by Paddle to the original payment method. It usually appears on your statement within 5–10 business days, depending on your bank.
Cancelling a subscription
You can cancel at any time by writing to billing@asgard-pay.com. Cancelling stops future charges; your access continues until the end of the period you have already paid for.
Your statutory rights
This policy does not limit any rights you have under mandatory consumer law.
Contact
Billing and refund questions: billing@asgard-pay.com. See also the Terms of Sale and Pricing.